Refund & Cancellation Policy

Double J Global Pte. Ltd.

1. Overview
This Refund & Cancellation Policy describes the terms under which purchases processed by Double J Global Pte. Ltd. may be cancelled or refunded.

2. Nature of the Service
Purchases may include:
- digital platform access
- platform credits
- subscription-based services
- digital features or functionality provided by partner platforms

3. Refund Policy
Transactions are generally non-refundable once processing has been completed. However, refunds may be considered in limited circumstances including:
- duplicate transactions
- payment processing errors
- unauthorized transactions confirmed through investigation
- technical issues preventing service delivery
Refund requests must be submitted within 7 days of the transaction date.

4. Non-Refundable Situations
Refunds will generally not be provided for:
- change of mind after purchase
- partial or full use of platform credits or services
- misunderstanding of platform functionality
- disputes relating to services provided by third-party partner platforms after delivery

5. Cancellation Policy
Once a transaction has been successfully processed, the purchase cannot be cancelled because digital access or platform credits are made available immediately.

6. Fraud Prevention and Chargeback Protection
Double J Global maintains strict fraud monitoring and transaction verification systems.

7. Refund Processing
Approved refunds will be issued to the original payment method and may take 5–10 business days depending on the payment provider.

8. Contact for Refund Requests
Double J Global Pte. Ltd.
Email: legal@doublejglobal.com

9. Policy Updates
Double J Global reserves the right to update this Refund & Cancellation Policy from time to time.